Snippath

Roles & permissions

Snippath has three roles — Maintenance Tech, Maintenance Manager, and Admin. Each is roughly a superset of the one below it. Give people the lowest role that covers what they actually do; you can change it later.

Maintenance Tech

For the people doing the hands-on work. A Tech can:

  • See and work their own tickets from My assignments — start work, mark blocked (with a note), mark done, comment, attach photos, log minutes and parts used, and check off checklist items.
  • Report new issues with New issue.
  • Watch any ticket to get comment notifications on it.
  • Use Parts inventory and Checklists when those modules are enabled on your plan.

A Tech does not get:

  • The Board or All issues — their lists show only work assigned to them (they can still open a ticket someone links them to).
  • Assigning or reassigning tickets, or deleting them.
  • Equipment, Locations, Recurring tasks, Reports, or any Admin page.

Maintenance Manager

For whoever runs triage. Everything a Tech gets, plus:

  • Board (kanban) and All issues — see and search every ticket in the workspace.
  • Assign and reassign any ticket, change priorities, and delete tickets.
  • Manage Equipment, Locations, and Recurring tasks.
  • Run Reports.
  • Open the Users page: invite Techs and Managers, create accounts manually, disable/enable users, and reset passwords.
  • Push notifications on every new issue (in-app or from the public form), not just urgent ones.

Managers cannot invite Admins, delete user accounts, or see Billing, Integrations, or Branding.

Admin

Everything a Manager gets, plus:

  • Invite or create other Admins, and permanently delete users.
  • Billing — plan upgrades, downgrades, and payment.
  • Integrations — Slack / Microsoft Teams channel posting (Business plan).
  • Branding — custom logo and accent color (Business plan).

The account created at signup is automatically an Admin. Multiple Admins are fine — and recommended, so billing isn't tied to one person's vacation schedule.

Changing a role

Go to Usersin the sidebar and pick the new role from the dropdown in the user's row — the change saves immediately. There's no notification email, so tell the person directly.

Contractors and temporary techs

Use the Tech role, then hit Disable on their row when the engagement ends — that blocks sign-in but keeps their tickets, comments, and photos intact. See Invite your team for the difference between disabling and deleting.