Snippath

Equipment & assets

Equipment (also called "assets") lets you tag tickets to a specific physical thing — HVAC unit, fryer, generator, vehicle — and roll up every issue, part, and labor hour against it. The result: you see what each piece of equipment is actually costing you to maintain.

Enabling the module

Admins go to Settings → Modules and enable Equipment. Equipment then appears in the sidebar.

Adding equipment

  1. Sidebar → Equipment → New equipment.
  2. Fill in:
    • Name— short, specific: "HVAC Unit 3 (rooftop, east)".
    • Type / category (optional) — HVAC, Refrigeration, Vehicle, etc.
    • Location (optional) — where it lives. See Locations.
    • Manufacturer / model / serial (optional) — for warranty lookups and parts ordering.
    • Install date (optional) — used to calculate age in reports.
    • Notes (optional) — anything else useful for the next tech to know.
  3. Save.

Bulk import

If you're onboarding from a spreadsheet, use the Import button on the Equipment page. Snippath accepts a CSV with columns matching the fields above. Download the template from the import page to make sure the column names match.

QR-code stickers

Every piece of equipment gets a unique QR code. Print stickers and put them on the equipment so anyone can scan to file a pre-filled report. See Reporting an issue for the scanner flow.

From the Equipment page, click QR codes in the top right. Select which assets to print, then print on label paper (Avery 5160 or similar works). Each sticker shows the asset name and QR code.

Equipment detail page

Click an asset to see:

  • Open tickets — anything currently being worked.
  • Ticket history — everything ever reported about this asset, with quick filters by status and date range.
  • Recurring schedules — any preventive maintenance set up against this asset (Recurring tasks).
  • Lifetime cost — total of parts used + (eventually) labor hours across all closed tickets for this asset.

Use the cost rollup to spot equipment that's costing more to keep alive than to replace.

Archiving equipment

When a piece of equipment is retired or sold, use Archive instead of delete. Archived equipment:

  • Doesn't appear in pickers for new tickets.
  • Keeps its full history (you can still review costs).
  • Stops generating recurring tasks.

Genuinely deleting equipment is also possible (Admin only) but deletes its ticket history — almost never what you want.