Snippath

Quick start

Get a Snippath workspace up and running in about 10 minutes. By the end of this page you'll have an account, one teammate added, and your first maintenance ticket on the board.

1. Create your workspace

Go to snippath.com/signup and fill in the form. Three things to pick:

  • Workspace name — usually your company or team name. Shows in the top bar and email subject lines.
  • Workspace URL— the subdomain you'll sign in at, e.g. acme.snippath.com. Pick something short; users will type this regularly. You can change it later.
  • Your name, email, password — the first account is automatically the workspace Admin.

After signup you land on the onboarding wizard. It asks which modules you want visible in the sidebar (Locations, Equipment, Parts, Checklists, Recurring tasks). You can turn any of these on or off later from the settings page, so don't worry about getting it perfect.

2. Invite one teammate

From the sidebar, go to Users → Invite user. Enter their email and pick a role:

  • Tech— can see and update tickets assigned to them, report new issues, and check off checklist items. Cannot triage or see other people's tickets.
  • Manager — can triage and assign anyone, see all tickets, manage equipment, schedules, parts, and reports.
  • Admin — everything Manager can do, plus user management and billing.

Snippath sends an invite email with a one-click signup link valid for 7 days. See Invite your team for the full details on bulk invites, resending, and revoking.

3. File your first ticket

Either click New issue from the sidebar, or use the Reportform (the public version exists for people who don't have an account — covered in Reporting an issue).

Fill in:

  • Title— short summary of what's wrong, e.g. "HVAC unit 3 not cooling".
  • Description (optional) — anything that helps the tech understand the problem. Photos are very useful here.
  • Priority— Low / Medium / High / Urgent. Urgent tickets show up in the manager's urgent-pulse feed.
  • Assignee (optional) — leave blank to let the manager triage, or pick a tech directly if you know who should take it.

Submit, and you'll land on the ticket detail page. The ticket is also visible from the Dashboard, All issues, and (if assigned) the assignee's My assignments page.

4. Install Snippath on your phone

The whole product works in any modern browser, but it's designed phone-first — you and your techs will want it on the home screen. See Install on your phone for the platform-specific steps (~30 seconds on iOS, one tap on Android).

What to do next

  • If your operation has lots of physical equipment, set up Equipment and Locations so tickets can be tagged precisely.
  • If you do recurring preventive maintenance (HVAC filters, generator tests, etc.), set up Recurring tasks.
  • If your team runs standardized inspections, set up Checklists.
  • If you stock parts and want to track usage, set up Parts inventory.