Invite your team

Admins and Managers add people from the Users page. There are two ways: an email invite where the person sets up their own account, or creating the account yourself and handing over the password. Only Admins can add other Admins.

Send an email invite

1. Go to Users in the sidebar.
2. Click Invite user.
3. Enter their email and full name, and pick a role — see Roles & permissions if unsure.
4. Click Send invite.

They get an email with a link to choose their own username and password. The link expires in 7 days. Until they accept, the invite sits in the Pending invitations list on the Users page, where you can Cancelit (typo'd the email, wrong role, changed your mind — the link stops working immediately).

Create an account manually

No email address, or the invite email won't go through? On the Users page, expand + Add user and set a username, full name, role, and initial password yourself, then share the credentials however you like. The person can change the password (and add a recovery email) later from Settings.

Disable vs. delete

Each user row on the Users page has lifecycle actions:

• Disable— blocks sign-in but keeps the account. Their history stays attributed to them, and you can re-enable later. This is the right call for departures and contractors. Disabled users free up a seat for your plan's user limit.
• Delete(Admins only) — permanently removes the account. Tickets, comments, photos, and parts they logged stay in the system, attributed to a removed user. This can't be undone.
• Reset password— type a new password for someone who's locked out.

Neither action reassigns their open tickets automatically — check All issues filtered by that assignee and reassign anything still open.

You can't delete your own account, and Snippath refuses to disable, demote, or delete the last active Admin.

Plan limits

Free workspaces hold 2 users, Starter 10, and Pro and Business are unlimited. At the limit, invites and manual creation fail with a clear error — upgrade from Billing, or disable someone inactive to free a seat. See Billing & plans.