Snippath

Notifications

Snippath sends a notification when something happens that affects you — most commonly when a ticket is assigned to you or when a ticket you're watching changes status. Two kinds of delivery: push (instant, sound, lock screen) and browser (banner in your browser when the app is open).

What you get notified about

  • New assignment — someone (Manager) just assigned a ticket to you.
  • Watched ticket status change — a ticket you watch moved status (Open → Assigned, In Progress → Done, etc.).
  • Watched ticket new comment — someone commented on a ticket you watch.
  • Urgent pulse (Managers/Admins only) — a new ticket was filed at Urgent priority. Fires regardless of assignment so someone notices fast.

Reporters and assignees are auto-watching the tickets they reported / are assigned. So you don't need to manually watch tickets to get notified about your own work.

Enabling push notifications

Push notifications work in two places: the PWA (Snippath installed to your phone home screen) and the native iOS app(once it's in the App Store). They don't work in a regular browser tab — iOS Safari requires the app to be installed to your home screen before push will work.

  1. Install Snippath. See Install on your phone.
  2. Open Snippath from your home screen.
  3. Sign in.
  4. Go to Settings in the sidebar.
  5. Find Push notifications, tap Enable push notifications.
  6. Allow when iOS / Android prompts.

Once enabled, push lands within a few seconds of the triggering event. Tapping the notification opens Snippath straight to the relevant ticket.

Disabling push notifications

iOS

Settings app → Snippath → Notifications → toggle Allow Notifications off. (Snippath's own settings page in iOS only shows the current state — the toggle lives in iOS Settings.)

Android

Snippath → Settings → Push notifications → Disable, OR in Android Settings → Apps → Snippath → Notifications.

Browser notifications

When Snippath is open in a browser tab (not installed as a PWA), you can enable browser banner notifications. Same Settings → Push notifications screen — your browser will ask permission.

Browser notifications only fire while the browser is running. Once you close the tab or quit the browser, they stop. PWA push works regardless.

Email notifications

Email notifications for assignments, comments, and watched-ticket changes are on the roadmap but not yet shipped. For now, push and browser are the only options.

Snippath does send email for: password reset, workspace invites, and billing receipts. Those are transactional and can't be turned off.

Quiet hours / mute

Snippath itself doesn't have a quiet-hours setting. Use your phone's Do Not Disturb / Focus modes — or in iOS, enable Time Sensitive on Snippath if you want only Urgent-priority tickets to break through Focus.