Snippath

Reports & CSV export

The Reports page gives Managers and Admins summary numbers for a date range plus a CSV export of the underlying issues. Techs don't have access.

Picking a date range

Set From and To dates and hit Apply, or use the 7d / 30d / 90d presets. The default is the last 30 days. Both ends are inclusive — a range ending today counts everything through the end of today.

The Reports page with KPI tiles, status and priority breakdowns, and per-tech completions
Five KPI tiles, five breakdowns, and the most recent completions — all scoped to the chosen range.

The KPI tiles

  • Created — issues created in the range.
  • Completed — issues completed in the range.
  • Median completion — median time from created to done, for issues completed in the range.
  • Time logged — total minutes from work logs recorded in the range.
  • Parts cost — part usages in the range, priced at each part's unit cost.

Breakdowns

  • By status and By priority — issues created in the range. Every status and priority is listed, including zeroes.
  • Completed by tech — issues completed in the range, per assignee (unassigned completions are counted too).
  • Top locations and Top assets — the 8 locations/assets with the most issues created in the range.

Below the breakdowns, Recent completions lists completed issues newest-first, capped at the latest 50 (the header shows the full count).

CSV export

Download CSVexports one row per issue created in the current range, with columns: id, createdAt, title, priority, status, location, asset, reporter, assignee, assignedAt, startedAt, completedAt, minutesLogged (total work-log minutes on that issue), and source (whether it came from the app, the public form, or a recurring task). Photos and comments aren't in the CSV — they only exist in the app.

What Reports doesn't do

  • No filters beyond the date range — no status, assignee, or location filters on this page. Export the CSV and filter in a spreadsheet.
  • No scheduled or emailed reports — pull on demand.