CMMS for self-storage facilities
Maintenance software for self-storage facilities
Self-storage maintenance is a short list of things that absolutely cannot stay broken — the gate, the doors, the cameras, the lights — spread across sites that usually have one person on duty. Snippath keeps that list honest: staff (or tenants) scan a QR code to report a problem in seconds, every gate motor and roll-up door keeps its own service history, and an owner or regional manager sees open work across all sites on one board. Pricing is flat per workspace, $0–$99/month, no per-user or per-facility fees.
The gate is the business
When the gate won't open, tenants can't reach their units; when it won't close, the property is unsecured all night — either way the phone starts ringing. A QR sticker on the keypad post means the fault is filed with a photo the moment it's noticed, and the gate motor's record shows every prior fault and service call. That history is what tells you the difference between a keypad glitch and a motor that has failed three times since spring and needs replacing, not a fourth service visit.
You're one manager per site, on a good day
Most facilities run on a single on-site manager — sometimes shared between sites — who is also doing rentals, payments, and lock checks. Snippath fits that reality: reporting happens from the phone already in their hand during the walk-through, with QR codes at the gate, in each hallway, and in the office. No end-of-day data entry, no clipboard that lives in a drawer. And because reports need no account, a relief manager covering their first weekend can file issues the same as anyone.
Doors, springs, lighting, cameras, pests
Beyond the gate: roll-up door springs and latches that stiffen until they fail, corridor and perimeter lights that burn out where tenants notice, camera and DVR faults you'd rather find before you need footage, and the pest-control visits that should be on a schedule, not a memory. Each becomes a tracked work order against the specific door, fixture, or camera — and on the Pro plan ($49/month), recurring schedules generate gate service, lighting walks, and pest-control checks automatically, with completion logged per site.
Several sites, one board
Multi-site operators run everything in one workspace: each facility is a location, each gate, door, and camera an asset under it. The owner or regional manager sees open issues, overdue recurring work, and repeat offenders across the whole portfolio without calling each site for a status. Because pricing is flat per workspace — not per user or per facility — adding a site or a manager to the system costs nothing extra.
Straight answers on cost and limits
Free covers 2 users and 25 active issues, enough for a single site with an owner and a manager. Starter ($19/month) adds parts inventory for lamps, springs, and rollers; Pro ($49/month) adds the recurring schedules; Business is $99/month. One honest limit: Snippath is a web app and needs a data connection — there's no offline mode, so a site with truly dead cell coverage would need Wi-Fi in the office. What you get in return is a timestamped record per asset — so the next time a tenant insists the gate was broken all weekend, you have the log that says when it was reported and when it was fixed.
How it looks day-to-day
Sunday, 9 p.m.: the exit gate at the Fairview site sticks half-open. Al, the site manager, scans the QR code on the keypad post, files it with a photo, and puts the chain on. Kim, who oversees three sites, sees it Monday morning next to the gate motor's history — third fault since March, $600 in service calls already. She books a motor replacement instead of another repair visit, logs the quote against the asset, and the Fairview gate stops being a recurring line on her week.
Frequently asked questions
- What's the best CMMS for a self-storage facility?
- For independent operators and small chains, the fit is software that tracks the storage-specific asset list — gate motors, roll-up doors, cameras, lighting, pest control — per site, with reporting simple enough for a lone on-site manager. Snippath does that with QR-code reporting, per-asset service history, and one board across all sites, priced flat per workspace ($0–$99/month) with no per-user or per-facility fees.
- How do storage operators track gate and door maintenance?
- Per asset, with a history. In Snippath, each gate motor, keypad, and roll-up door has its own record; faults are reported by scanning a QR sticker on the spot, and every service call and cost is logged against the asset. That's what separates a one-off glitch from a motor that's failed three times this year — and it's the evidence for choosing replacement over a fourth service visit.
- Can storage tenants report problems like a stuck door or dead light?
- Yes. Snippath's report form is public — post QR codes in hallways or at the gate, and a tenant scans, describes the problem, attaches a photo, and submits with no app or account. Reports arrive tagged to the location with a push notification to staff. Many operators keep tenant-facing codes in common areas only and use staff walk-throughs for the rest; both feed the same board.
- Can I manage multiple storage sites under one subscription?
- Yes — one workspace holds all your facilities, with each site as a location and its gates, doors, and cameras as assets beneath it. A regional manager sees open and overdue work across the portfolio on one board. Snippath's pricing is flat per workspace ($19–$99/month after the free tier), so adding a third or fifth site doesn't add fees.
- Does Snippath work offline at a remote storage site?
- No — Snippath is a web app (an installable PWA) and needs an internet connection; there is no offline mode. In practice a phone on cellular data covers most sites, and office Wi-Fi covers the rest, but a facility with genuinely no coverage anywhere would be a poor fit. Reports and updates sync instantly when filed, including push notifications to whoever's assigned.
- Is there a free option for a single small facility?
- Yes. The free tier — 2 users, 25 active issues, no time limit, no credit card — suits a single site where the owner and the on-site manager are the only account holders and tenants report via QR without accounts. Operators typically move to a flat $19–$49/month plan when they add sites, want parts inventory, or want recurring gate and pest-control schedules.
The features behind it
Snippath is a flat-rate CMMS — work orders, preventive maintenance, parts, and QR-code reporting, one fee per workspace. Free for 2 users.