CMMS for property management companies
Maintenance software for property management
Property maintenance runs on requests — and the best software for a property manager is whatever gets those requests out of voicemail and into a tracked queue with the unit, the photo, and the history attached. Snippath does that with QR codes: a tenant scans the code in their unit or a common area and files an issue in under a minute, no app and no account. Every unit keeps its own maintenance record, vendor work gets logged with its cost, and pricing is flat per workspace ($0–$99/month) — never per door, never per technician.
Where do tenant requests actually come from?
Texts to the manager's personal phone, voicemails, a note handed to the porter — and each one is a request you can lose. Snippath replaces that with a QR code in each unit and in common areas (laundry room, lobby, mechanical room). The tenant scans, describes the problem, attaches a photo, and submits; the issue arrives already tagged to the right building and unit. No tenant portal password, no app to install, nothing to explain at move-in beyond 'scan this if something breaks.'
What happens after a request is filed?
It becomes a work order with a location, photos, a priority, an assignee, and a status that moves until it's closed. When a tenant calls asking what happened with their request, the answer is on one screen — filed Tuesday, assigned Wednesday, part ordered, closing Friday. And when the same unit reports the same leak next year, the prior fix is one search away instead of in a former employee's memory.
Who does the work — your tech or a vendor?
Both, usually. Assign in-house work to your maintenance tech, who works from their phone and logs time and parts as they go. For vendor jobs — the boiler contractor, the roofer — track the visit and log the invoice cost against the asset. Over a year that gives you a per-unit and per-asset cost history, which is exactly the number you need when an owner asks whether to keep repairing a fifteen-year-old boiler or replace it.
How do unit turnovers stay on schedule?
A turnover is really six small work orders wearing a trench coat: paint, locks, appliance check, smoke detectors, deep clean, walkthrough. File them as issues against the unit the day notice comes in, and the board shows exactly which units are rent-ready and which are stuck waiting on the painter. On the Pro plan, inspection checklists turn the walkthrough itself into a repeatable list instead of a from-memory routine.
What about the recurring work nobody requests?
Furnace filters, smoke and CO detector checks, gutter cleaning, backflow tests, seasonal HVAC service — the work that prevents the emergency requests. On Snippath's Pro plan ($49/month), you set these as recurring schedules and the work orders generate themselves when due, with the completion history kept per building. That paper trail matters when an insurer, inspector, or owner asks whether the detectors were actually checked.
What does it cost per door?
Nothing — Snippath has no per-door or per-unit pricing at all. Plans are flat per workspace: free for 2 users and 25 active issues, then $19, $49, or $99 a month total, with tenants reporting via QR for free at every tier since reporters never need accounts. A growing portfolio grows your maintenance history, not your software bill.
How it looks day-to-day
Priya manages 140 units across six buildings with one full-time tech and a plumber on call. A tenant in 3B scans the QR code by the thermostat: no heat, photo of the dead display. The issue lands tagged to Building 3, Unit B; Priya assigns her tech, who finds the boiler short-cycling and logs the plumber's visit and invoice against it. It's the boiler's third service call this year — so when she recommends replacement to the owner, she sends the cost history, not a recollection.
Frequently asked questions
- What's the best CMMS for a small property management company?
- For small and mid-size property managers, the practical pick is software with flat pricing and zero-friction tenant reporting. Snippath charges per workspace ($0–$99/month), not per door or per user; tenants report by scanning a QR code with no app or account, every unit keeps its own work-order history, and vendor costs are logged per asset. Full property platforms add leasing and accounting, but at much higher per-unit prices.
- How do tenants report maintenance issues without a tenant portal?
- With a QR code. Post one in each unit and in common areas; the tenant scans it with their phone camera, describes the problem, attaches a photo, and submits — no app install, no account, no password to reset. In Snippath the report arrives already tagged to the building and unit, so triage starts with the location and the picture instead of a phone call.
- Can Snippath schedule preventive maintenance for rental properties?
- Yes, on the Pro plan ($49/month): recurring schedules generate work orders automatically for filter changes, detector checks, gutter cleaning, seasonal HVAC service, and anything else with a calendar, and completions are kept as a per-building history. The Free and Starter tiers cover the request-driven side — tenant reports, work orders, unit history — and you add schedules when the recurring work justifies it.
- Does Snippath handle rent, leases, or accounting?
- No. Snippath is maintenance software only — work orders, unit and asset history, parts, vendor cost tracking, and QR reporting. It records repair costs for visibility (repair-or-replace decisions, owner reporting), but it is not an accounting system and doesn't integrate with one. Teams run it alongside whatever handles rent and leases.
- Is there a free maintenance app for landlords?
- Yes — Snippath's free tier is 2 users and 25 active issues with no time limit and no credit card: work orders, QR-code tenant reporting, and per-unit history included. Since tenants never need accounts, a self-managing landlord plus one handyman fit inside 2 users. Paid plans are flat, $19–$99/month per workspace, when the portfolio outgrows the free limits.
- How do property managers keep a maintenance history per unit?
- By filing every request and repair against the unit rather than into an inbox. In Snippath each unit and major asset (boiler, roof, elevator) has its own record showing every issue, fix, part, and cost over time. That history answers tenant disputes, supports security-deposit decisions, and gives owners a factual basis for capital-replacement calls.
The features behind it
Snippath is a flat-rate CMMS — work orders, preventive maintenance, parts, and QR-code reporting, one fee per workspace. Free for 2 users.